Wednesday, 27 July 2011
CityJet have announced plans to create a concierge service driven solely through twitter. The service will operate on a trial basis from 1st August for two hours from Monday to Friday.
The @CityJetTwitterFeed will provide information on arrivals and departures and assistance with hotel, taxi and restaurant bookings.
They aim to deal with all requests within 15 minutes.
Christine Ourmieres, chief executive of CityJet, said: “Twitter has become the ‘go to’ tool for customer service within the travel industry but we wanted to add value to the experience and offer a personal service where possible. The majority of our passengers are business travellers and the Twitter Concierge taps into their need for a swift, efficient and seamless travel service. It sits comfortably alongside our 15 minute check-ins and convenient flight schedules. If the trial proves successful, we will extend and build on the Concierge service.”
Posted by Tom Warsop at 19:07