Tuesday, 22 November 2011

Hotelier's blackmailed by clients who threaten with poor TripAdvisor reviews

It has been reported that guests of hotel's and B&B's are blackmailing hoteliers with the threat of writing poor reviews on TripAdvisor in order to obtained free upgrades or compensation. The report shows that more than 80 hoteliers have been subjected to threats from customers.

Examples of threats include requests for 50 per cent discount when a guest checks-in in order to prevent a 'one star review' while other cases involve guests reporting false cases of food poisioning and theft.

A post from the TripAdvisor's own message board from one owner reads: "I am fed up of blackmail by guests either asking for upgrades and promising to put a good report on trip advisor (sic) or people who complain stating if we don't get our money back + compensation I will put a bad review on."

Commenting on the issue, a spokesman for TripAdvisor said: "We take allegations of blackmail or threatening behaviour by guests against property owners very seriously. Not only is it strictly against our guidelines, but it may also be illegal."

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