Tuesday, 14 June 2011
The Civil Aviation Authority have upheld an appeal by Ryanair that stated that Gatwick Airport implement unfair fees. The appeal stems from a case that Gatwick Airport is breaching EU regulations by not providing airport users with enough information to illustrate how it determines charges for check-in desks and baggage facilities.
Ryanair believe that because the vast majority of its customers check-in online and carry hand luggage. Therefore, they do not require the use of the check in desks and baggage charges.
The ruling found that Gatwick should make the details clearer in a changing industry where some airlines use more of facilities than others.
Ryanair’s Stephen McNamara said: “We welcome another enlightened decision from the CAA which recognises that passengers and airlines must not be forced to pay for facilities and infrastructure they do not use.
“The majority of Ryanair passengers do not go near check-in desks, yet Gatwick Airport has been charging check-in desk fees in respect of those passengers for over five years.
Posted by Tom Warsop at 19:46