Tuesday, 21 February 2012
Budget airline Ryanair has announced that it is to sue Irish travel agent Budget Travel over alleged unathorised selling of tickets.
Ryanair have accused Budget Travel of 'screenscraping' where travel agents take information before marking the fare up for a profit. Commenting on the case Ryanair's Stephen McNamara said:
'Budget Travel has no permission or agreement with Ryanair and we have been forced to take legal action to insist that they immediately desist from unlawfully scraping and selling Ryanair’s low fare flights often at inflated prices to unsuspecting consumers.'
Budget Travel has rejected the claims.
Ryanair have also accused Budget Travel of not passing on passenger details which means that Ryanair cannot communicate directly with customers in the event of a change in schedule or flight disruption.
Is the real reason that by doing this Ryanair can't sell all of their optional extras to customers and that they simply want all of the consumer data for themselves? Surely the current situation is one of win-win for you Mr. O'Leary?
Posted by Tom Warsop at 18:58